Privacy policy

This policy explains what personal data Techsoul Solutions ("we", "us") collects when you use techsoulsolutions.com or contact us, why we collect it, who we share it with and the choices you have. It applies to this website and to enquiries and job applications sent through it. Software we build for clients is covered by our agreements with those clients.

Information you give us

We collect personal data only when you choose to send it:

• Project enquiries (contact form): your name, email address, phone or WhatsApp number, and, if you choose to add them, your company or project name, budget range, timeline and the project details you type. We also record the page you came from and any campaign tags in the link you followed (for example utm_source or gclid), so we know which pages and campaigns bring enquiries.
• Job applications: your name, email address, mobile number, gender, experience, current location, notice period, how you heard about us, the role you are applying for and your CV.
• Email, phone, WhatsApp and booked calls: whatever you share with us through those channels. Calls booked online are scheduled through Calendly, which processes your booking under its own privacy policy.

Information collected automatically

• Analytics: we use Google Analytics 4 to understand how visitors use the site, for example which pages are viewed, roughly where visitors are (country or city), the device and browser used, and whether a visitor submitted the contact form or tapped a phone, WhatsApp, email or booking link. Google Analytics sets first-party cookies (named _ga and _ga_*) to tell visits apart. We do not use analytics data to identify you personally.
• Advertising measurement: our Google Analytics account has Google's advertising features turned on. These include Google signals, which lets Google combine visits with data from signed-in Google accounts to produce aggregated reports and advertising audiences, and Google Ads conversion measurement, which tells us whether our Google ads lead to enquiries. For this, Google may set or read advertising cookies (for example on doubleclick.net or google.com). You can turn off personalised ads from Google at adssettings.google.com.
• Server and security logs: our hosting provider records technical data such as IP address, browser type and the time of each request. We use the IP address briefly to limit repeated form submissions and protect the site from spam and abuse.
• Maps: the office map on our contact and Surat pages loads from Google only when you select "Show map". Loading it shares your IP address with Google.

We do not sell personal data.

How we use your information

• To reply to your enquiry, discuss your project, prepare proposals and deliver any work you engage us for.
• To assess job applications and contact you about them.
• To understand and improve the website, our content and the way people find us.
• To keep the website and our systems secure and to prevent spam.
• To meet legal, tax and accounting obligations.

When you submit a form, you agree that we may contact you about that enquiry or application. We will not add you to marketing mailing lists without asking you separately.

Who we share it with

We share personal data only with service providers that help us run the website and our business, and only as much as they need:

• Vercel, which hosts the website and our enquiry and applications database.
• Google, for Google Analytics, Google Ads measurement and, if you load it, the embedded map.
• Calendly, if you book a call online.
• Email, messaging and productivity tools our team uses to communicate with you.

Some of these providers store data outside India. We also disclose information where the law requires it, or to protect our rights, our clients or the public.

How long we keep it

We keep enquiries and the related correspondence for as long as needed to respond and, if we work together, for the length of the engagement and any period required by law. We keep job applications for as long as the hiring process needs them, unless you ask us to keep your CV on file for future roles. Analytics data is kept according to the retention period set in our Google Analytics account. You can ask us to delete your data sooner, as described below.

Your rights and choices

• Ask for a summary of the personal data we hold about you and how we use it.
• Ask us to correct, complete or update it.
• Ask us to delete it, or withdraw your consent to us processing it, unless we need to keep it to meet a legal obligation.
• Nominate another person to exercise these rights on your behalf in the event of your death or incapacity.
• Raise a grievance with us, and if you are not satisfied with our response, complain to the Data Protection Board of India.

To make a request, email info@techsoulsolutions.com from the address you used to contact us. We will reply within 30 days. You can block or delete cookies in your browser settings, or opt out of Google Analytics across websites with Google's browser add-on (tools.google.com/dlpage/gaoptout).

Security

The website is served only over HTTPS. Form submissions are validated on our server, access to enquiries and applications is limited to the team members who need it, and we use access controls and up-to-date software to protect the systems that hold your data. No system is completely secure, so please do not send passwords, payment card details or other highly sensitive information through our forms.

Children

This website is meant for businesses and job seekers aged 18 or over. We do not knowingly collect personal data from children.

Changes to this policy

We will update this page when our practices change, and revise the date at the top. If a change materially affects how we use data you have already given us, we will tell you before it applies.

Contact us

For questions, requests or grievances about privacy, email info@techsoulsolutions.com or write to Techsoul Solutions, 603, Rio Business Hub, near Yamuna Chowk, Mota Varachha, Surat, Gujarat 394101, India. You can also call +91 93284 42730.